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Global Support Consultant

Beijing
CN

 

This position is based in Beijing.

 

ABOUT THE JOB

As a Global Support Consultant, you are responsible to deliver world class support for Cumulocity, our modern Internet of Things application ecosystem with open APIs for partners and customers to develop upon. You are to provide professional, courteous and prompt technical support for assigned complex system level software products. This includes moderate scope problem prioritization, analysis, and resolution for issues requiring a review of identifiable factors; exercise judgement within defined procedures to determine appropriate action; end result should be high level of customer satisfaction. Your team will consist of Junior, Senior and Principle Consultants delivering support services to our customer base in Asia Pacific & Japan and Europe. As an inclusive, positive and energetic member of the team, you are accountable to meet internal and external customer expectation and become a strong member of our ONE TEAM atmosphere that care for one another.

 

ABOUT YOU

  • Bachelor’s Degree / Master in Computer Science or a related field
  • 5+ year of professional experience in relevant area
  • Ability to interact with customers by providing support via phone, web, and email; as well as team-oriented
  • Interaction with all Support teams, field, and operational organization.
  • Strong written and verbal communication skills
  • Strong interpersonal and customer relation skills. Able to interact, present and negotiate effectively
  • Ability to work independently, with some direction by senior management as needed, while balancing multiple competing priorities
  • Excellent English language skills in writing and speaking

      IT Skills

  • Java, JavaScript, LUW, REST API (REST from at least one programming or scripting language), TCP, HTTP, Mongo DB, Web Application development, Angular JS 4 or 5, HTML 5, CSS…
  • Not mandatory but helpful: Cloud Technology and Operations, Device Integration / IoT Protocols, DevOps Experience

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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