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Support Engineer*



Location in Germany: Berlin

To support our team "Technical Enablement & Support" in Berlin we are looking for a Support Engineer* (Third Level) as soon as possible. Our product Alfabet combines portfolio management with modern cloud technology and provides the know-how needed to manage the IT portfolio at the click of a mouse. As a Support Engineer*, you will work closely with our R&D department to continually improve our product, as well as with the Professional Services team to provide customer-focused solutions.



  • Provide highest quality of service as part of a strong customer support team
  • Work with customers to understand the challenges and problems they are facing in the day-to-day usage of the software solution and find creative solutions
  • Provide installation and configuration support for customer
  • Liaise with R&D to identify problem resolution strategies that can be implemented in the expected turnaround time
  • Liaise with Professional Services to identify best practice workflows to improve user experience in productive customer environments
  • Provide support to set up test environments
  • Support the documentation team
  • Provide Cloud Operations tasks



  • Academic degree: Honors third-level education degree in Computer Science/BSC or appropriate qualifications
  • Training in software engineering with work experience
  • Experience in implementation of complex enterprise applications such as ERP, CRM or portals; experience in supporting such applications is desirable
  • Experience in any of the following areas is a distinct advantage; Web server (IIS, Apache); HTML & JavaScript® (or any other scripting language); PC and network administration, all well-established Windows® operating systems
  • Knowledge of relational databases (Oracle® or Microsoft® SQL Server® preferred)
  • Basic command of C# or another OO programming language
  • Experience in test automation software
  • Fluent written and spoken German; good business-level English, written and spoken.
  • Willingness to work shifts (24/7)



Please apply only online. Your application should include a short motivation letter, a CV and your references.


Your contact:

Yvonne Exeler, Manager HR Recruiting & Onboarding DACH, Tel.: +49 (0) 681 210 - 3727, E-Mail: yvonne.exeler@softwareag.com


* f/m/d – diversity matters! 





















Jobsegment: Engineer, Database, Oracle, Developer, ERP, Engineering, Technology