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Manager* Cloud Service Operations "IoT and Analytics"


Location: Düsseldorf (North Rhine-Westphalia/Germany)


The "IoT and Analytics" team is working closely with Research & Development, Security Services and the Support organization to contribute to our vision "Make Software AG the top cloud provider of the best Integration, IoT and BIIT products".


We strive for continuous improvement of our processes like CI/CD, Incident and Change management to deliver first class cloud services to our customers.





As the teamlead* you drive the success of an agile team of high specialized Cloud Operations Engineers and as an interface within the company as well as to customers, you are responsible for:


  • Conduct steering meetings with Research & Development and Product Management
  • Manage escalations
  • Team Management (capacity, knowledge, priorities)
  • Ensure ticket quality and raise awareness of the processes
  • Participate in Security Working Group as product representative
  • Report team KPIs to internal/external stakeholders
  • Manage operational risks for your products
  • Manage security incidents & product assets




  • Completed study in computer science or a similar field and several years of professional experience
  • You already have experience with:
    • Agile methods like Kanban and Scrum
    • Risk management
    • Office suite, Confluence and Gira (or comparable tools)
    • Knowledge of Cloud computing
  • Project management experience as well as great interest and a high level overview in the IoT landscape are desirable
  • Strong language skills (verbal and written):
    • German (desirable)
    • English (must have)
  • Strong self-management and communication skills





  • Exciting and challenging projects
  • 2-day introductory event "Welcome Days" in our headquarters in Darmstadt
  • Work in international teams
  • Comprehensive further training opportunities and development prospects
  • Pleasant, team-oriented working atmosphere
  • Future-proof activity in an innovative market environment
  • Flexible working hours and work-life balance offers





Please apply only online. Your application should include a short motivation letter, a CV and your references.


Your contact:

Tanja Topal, Manager Recruiting & Onboarding, Tel. +49 (0) 681 210-3105, E-Mail: tanja.topal@softwareag.com



*f/m/d – diversity matters!


















Jobsegment: Analytics, Operations Manager, Service Manager, Data Analyst, Management, Operations, Customer Service, Data

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