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Cloud Operations Manager* Cumulocity IoT

Düsseldorf
DE

Location: Dusseldorf preferred (Nordrhein-Westfalen/Germany)

 

 

Software AG began its journey in 1969, the year that technology helped put a man on the moon and the software industry was born. We’re passionate about software, passionate about our people and passionate about using technology to create truly world-class products.

 

You’ve probably used our software - if you live on planet earth. The name “Software AG” may never appear on your online banking screen, your sweet wrapper or the cup from your barista. You may never see “Software AG” in the movie’s credits, on your mouse or on the side of the plane you just flew —but our software is virtually everywhere.

 

The fact is leading brands use Software AG technology every day to serve you better. Leading organizations trust us. One reason:

We’re driven by customer success. We are the pulse that keeps the world living and thriving.

 

Position Purpose

Cumulocity IoT is Software AG’s leading IoT platform in the world. It is a SaaS solution running in public cloud instances as well as in cloud instances dedicated for individual customers. As System Owner Cumulocity IoT you are leading our globally distributed Cumulocity IoT Operations team. This team is running and maintaining our Cumulocity IoT cloud instances 24/7, enabling our customers to connect and manage millions of devices. You are closely collaborating with product development, global support, sales, other cloud operations teams, and our customers.

 

If service orientation, leadership, and interest in cloud technologies are in your DNA then we want to hear from you. You might be our next Cloud Operations Manager* Cumulocity IoT.

 

 

JOB FUNCTIONS

 

  • Responsibility for a team which is operating our 50+ cloud instances 24/7
    • ensure IT governance processes are followed and business requirements are met
    • steer overall operation and maintenance of the systems, including related support service and outsourced services
    • define and maintain service catalogues
    • ensure all operational documentation is created and kept up to date
    • implement and maintain required security certifications like ISO27001 and SOC2
  • Line management of a globally distributed team of currently 20 DevOps engineers
  • Continuously improve tools and processes to operate Cumulocity IoT in hyperscaler environments like AWS, Azure, and Alibaba
  • Own operational lifecycle of hosted Cumulocity IoT platforms and its components (installation, upgrades, troubleshooting, monitoring, logging, alerting)
  • Collaborate with customers and product management to incorporate customer requests and use cases in the evolution of the platform operations
  • Ensure good and intense collaboration between different teams like development, sales, logistics, and support
  • Cooperate with a distributed team of system owners for the different products in Software AG
  • Stay on top with the latest developments in cloud operations, technologies and methodologies

 

 

Qualifications & Experience

You are an experienced line manager for distributed, agile, multi-cultural teams with several years of experience in operations of large complex software landscapes. You should have some hands-on experience in Cloud Infrastructure platforms like AWS, Azure, or Alibaba, ideally with some experience with IoT and cloud deployments.

 

Required:

  • BS/MS degree in Computer Science or Engineering
  • Firm understanding of cloud infrastructure (SaaS and PaaS) and Data Center technologies
  • At least 5 years of experience in leading and managing a globally distributed team
  • At least 5 years of experience in IT project with an operations focus (e.g. migration projects), ideally in a management role
  • Proven experience with operations of large complex IT landscapes
  • Experience with Agile/Scrum methods

 

Highly desirable:

  • Solid understanding of the ITIL framework
  • Technical understanding of used technologies like Linux, Kubernetes, Terraforming, Helm, Network, Java, MongoDB

 

Key Competencies:

  • Fluent communication in English, German is a plus
  • Effectively communicate and influence both technical and non-technical stakeholders and customers in a global, distributed environment
  • Confident in customer interaction
  • Sense of personal ownership and accountability, managing stakeholders and teams, deliver according to schedules
  • Leadership attitude, decision-maker, ability to prioritize tasks
  • Growth mindset with a learning attitude
  • Fact-based work style
  • Ability to deliver consistent results also under heavy load

 

 

BENEFITS

 

  • Friendly and welcoming team
  • Development plans and regular development meetings
  • Flexible working hours and Home office possibility
  • Technical challenges that will help you learn and grow
  • Mobile Working
  • Company bike
  • Team Events
  • Corporate benefits
  • Playing possibilities (switch, table football)
  • Food vouchers

 

 

INTERESTED?

 

We look forward to receiving your application. Your application should include a short cover letter and a curriculum vitae.

Your contact:
Tanja Topal, Manager HR Recruiting & Onboarding DACH, Phone +49 (0) 681 210 3105

 

 

* f/m/d – Diversity matters!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Jobsegment: Operations Manager, Cloud, Engineer, Product Development, Operations, Technology, Engineering, Research