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Junior Global Support Consultant*

Darmstadt U12
DE

Location: Darmstadt (Hessen/Germany)

 

 

Global Support provides fast, agile, reactive and proactive technical support for our customers, most of whom use Software AG technology in mission-critical business implementations. The division provides support to a variety of large multinational companies via our interconnected global network of experienced engineers, with a primary goal of maximizing customer satisfaction.

As part of the Global Support team, our Consultants are the primary interface to Software AG's customers with technical issues, and they work closely with R&D and other colleagues to ensure customer success. We are currently looking for candidates* for a position in the Adabas & Natural product line.

 


YOUR TASKS 

 

  • Provide professional, courteous and prompt technical support to customers and internal staff to ensure the highest levels of customer satisfaction
  • Research technical issues, using problem-analysis techniques, knowledge base research, problem simulation, cross-functional collaboration, and other skills
  • Demonstrate initiative and aptitude in acquiring and improving product skills on SAG products and platforms, as well as supporting technologies. Develop experience by installing, testing and using software products, and attending formal and informal classes
  • Help improve our customer self-service knowledgebase by creating and publishing technical articles
  • Set up specialized technical environments to reproduce problems as needed


 

YOUR PROFILE 

 

  • You have a Bachelor’s or a higher degree in Computer Science or a related field
  • You are a problem solver, and welcome the challenge of finding solutions for complex issues
  • You are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program
  • You are adept in collaborating with multi-cultural colleagues and customers, and demonstrate “customer first” commitment in your work
  • You are proficient in both German and English

 

 

SKILLS 

 

  • Knowledge of z/OS or UNIX/Linux operating systems
  • Knowledge of one or more programming languages, e.g. Natural, JAVA, C++, Cobol, etc.
  • Knowledge of one or more DBMS, e.g. Oracle, MS SQL Server, Adabas, etc.
  • Knowledge of Software AG products a strong plus
  • Proven diagnostic and debugging skills
  • Excellent interpersonal and written communication skills
  • Ability to balance multiple priorities, and recognize potential impacts


 

INTERESTED? 

 

Please submit your detailed application by using our online procedure including a possible starting date and your salary expectations. Your application should contain a short cover letter, a curriculum vitae  as well as your training and job references.
Your contact:
Tanja Topal, Manager Recruiting & Onboarding, Tel. +49 (0) 681 210-3105

 

 

* f/m/d – Diversity matters!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Jobsegment: Consultant, Consulting, Database, Oracle, Mainframe, Contract, Technology