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Senior Global Support Consultant* Adabas & Natural

Darmstadt U12
DE

Location: Darmstadt (Hessen/Germany)

 

 

Global Support provides fast, agile, reactive and proactive technical support for our customers, most of whom use Software AG technology in mission-critical business implementations. The division provides support to a variety of large multinational companies via our interconnected global network of experienced engineers, with a primary goal of maximizing customer satisfaction.

As part of the Global Support team, our Consultants are the primary interface to Software AG's customers with technical issues, and they work closely with R&D and other colleagues to ensure customer success. We are currently looking for candidates* for a position in the Adabas & Natural product line.


 

YOUR TASKS 

 

  • Provide professional, courteous and prompt technical support to customers and internal staff to ensure the highest levels of customer satisfaction
  • Research technical issues, using problem-analysis techniques, knowledge base research, problem simulation, cross-functional collaboration, and other skills
  • Effectively manage customer escalations associated with complex problems from a technical point of view
  • Demonstrate initiative and aptitude in acquiring and improving product skills on SAG products and platforms, as well as supporting technologies.
  • Help improve our customer self-service knowledgebase by creating and publishing technical articles
  • Set up specialized technical environments to reproduce problems as needed


 

YOUR PROFILE 

 

  • You have a Bachelor’s or a higher degree in Computer Science or a related field
  • You have proven abilities in a customer service or support role (e.g. Help Desk, direct end user contact or support)
  • You have several years of Adabas and Natural products experience
  • You have in-depth relevant technical knowledge on Mainframe and Unix/Linux operating system
  • You are a problem solver, and welcome the challenge of finding solutions for complex issues
  • You are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program
  • You are adept in collaborating with multi-cultural colleagues and customers, and demonstrate “customer first” commitment in your work
  • You are proficient in both German and English in written and verbal form

 

 

SKILLS 

 

  • In-depth Knowledge of z/OS or UNIX/Linux operating systems
  • In-depth Knowledge of Adabas and Natural core products
  • Knowledge of one or more programming languages, e.g. Natural, JAVA, C++, Cobol, etc. is a strong plus
  • Excellent interpersonal and written communication skills
  • Strong complex technical problem-solving ability. Ability to effectively prioritize customer problems and manage multiple requests/expectations at once
  • Excellent interpersonal and written communications skills. Ability to interact with customers by providing support via phone, web, and email
  • In-depth diagnostic and debugging skills

 

 

WHAT YOU CAN EXPECT 

 

  • "Welcome Days"
  • Intensive training of our processes and tools including personal support for an optimal start
  • Early assumption of responsibility in exciting tasks
  • Pleasant and collegial working atmosphere in a committed and innovative team
  • Comprehensive individual training opportunities) for your professional and personal development
  • Attractive, performance-oriented income package
  • Good work-life balance
    • Flexible working hours
    • Various home office options
    • An external family services
    • Two additional holidays at Christmas and New Year

 

 

INTERESTED? 

 

Please submit your detailed application by using our online procedure including a possible starting date and your salary expectations. Your application should contain a short cover letter, a curriculum vitae as well as your training and job references.
Your contact:
Tanja Topal, Manager Recruiting & Onboarding, Tel. +49 (0) 681 210-3105

 

 

* f/m/d – Diversity matters!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Jobsegment: Consultant, Consulting, Database, Mainframe, Computer Science, Contract, Technology