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Cloud Service Operations Engineer - ARIS



The name “Software AG” may never appear on your online banking screen, your sweet wrapper or the cup from your barista. You may never see “Software AG” in the movie’s credits, on your mouse or on the side of the plane you just flew —but our software is virtually everywhere. The fact is leading brands use Software AG technology every day to serve you better.  Leading organizations trust us. One reason: We’re driven by customer success.  We are the pulse that keeps the world living and thriving.


Software AG began its journey in 1969, the year that technology helped put a man on the moon and the software industry was born.


We’re passionate about software, passionate about our people, and passionate about using technology to create truly world-class products.



Software AG Cloud is an open and independent cloud platform and your one-stop shop for all Software AG Cloud service offerings. We the Cloud Service Operations department operate and deploy these offerings in a secure and reliable manner to contribute to our purpose “We connect people and technology for a smarter tomorrow”. We are a diverse and worldwide distributed team of engineers that are working agile with RnD and the Global Support organizations to continuously improve our services.


We, the ARIS Cloud Operations team, are looking for you to:

  • Provide professional, courteous and prompt technical support to customers and internal staff with the goal to achieve highest level of customer satisfaction
  • Work closely with Development Teams, Cloud Security &Compliance, Sales, Global Support Organization and Product Management, to strengthen cloud offerings
  • Support security and compliance requirements of the Software AG Cloud Platforms
  • Apply findings to improve the cloud deployments and management of systems
  • Communication with the Software AG Cloud customers in a very customer-oriented manner
  • Handling of incidents 24/7 (on-call)


What we expect from you:

  • Must
    • Linux administration skills – preferred CentOS
    • Amazon AWS and/or Microsoft Azure experience
    • Understanding of Network administration (VPN, firewalls)
    • Excellent written and verbal communication skills in English
  • Good to have:
    • Familiar with cloud IaaS vendors such as Microsoft Azure, Google or Alibaba
    • ARIS Installation, administration and configuration knowledge
    • Docker and Kubernetes technology experience
    • Single-Sign-on, Active Directory - configuration knowledge
    • Database Management experience – preferred Oracle DBMS
    • Exposure to Git, GitOps



We have an open-minded culture where you have the freedom to “be your best you” and offer many challenging yet exciting projects for you to work on. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, we believe in work-life balance and offer flexible hours and overall a pleasant team-oriented working atmosphere.



  • The employees are smart, friendly and welcoming
  • Free underground parking – never get wet or shovel snow
  • Health Insurance starts your first day on the job
  • Three weeks paid vacation & three weeks paid sick leave
  • 10 paid holidays (including a floating holiday and a community service day)
  • 401(k) Plan with up to 5% employer match
  • Business Casual office
  • Kitchen on every floor with cable TV – also, subsidized snacks & cold drinks



Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.


Click on the link to view the full EEO statement