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Senior Director* Customer Success Management

Germany
Germany
DE

 

Locations in Germany: Hamburg, Berlin, Dusseldorf, Darmstadt, Saarbrucken, Stuttgart, Nuremberg, Munich

 

Software AG reimagines integration, sparks business transformation and enables fast innovation on the Internet of Things so you can pioneer differentiating business models. We give you the freedom to connect and integrate any technology—from app to edge. We help you free data from silos so it’s shareable, usable and powerful — enabling you to make the best decisions and unlock entirely new possibilities for growth. Software AG employs over 4,700 people and operates in 70 countries.

 

You are fascinated by the possibilities of digitalization and the cloud? And you do not only want to talk about it, but also be part of it? You are also very communicative, combine detailed and strategic work and have demonstrated persistence and leadership qualities in your career to date?

 

These are ideal prerequisites for working with us as Senior Director* Customer Success Management (CSM) to build a strong customer relationship and establish the structures for a successful CSM.

 

 

CONTENT

 

As Senior Director* Customer Success Management, you will lead a team of Customer Success Managers and work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other departments within Software AG and be responsible for post-sales travel for a customer portfolio in our company’s business units (IoT, Integration, Business Transformation). By ensuring their continued success with your team, you will contribute to customer retention, renewal and increased growth opportunities.

 

 

YOUR FIELD OF ACTIVITY

 

  • You manage the team of Customer Success Managers disciplinarily and technically
  • You coordinate and organize all tasks and processes within the team and ensure that the team meets and exceeds its objectives
  • Expansion and establishment of professional structures for successful customer success management
  • You and your team will have primary responsibility for building and maintaining close relationships with customers after the sale—this will be done in close cooperation with Sales, Renewals and the Product Business Units
  • As a trusted advisor, you are primarily responsible for ensuring the growth, satisfaction and long-term loyalty of your customers
  • You know your customers, their challenges, business models and success strategy
  • You will act as a representative and advocate for customers within Software AG and establish the interaction of the various departments with Customer Success Management
  • You will be involved in reference story creation and reference activities and represent Software AG's solution portfolio in social media and at trade shows and events

 

 

YOUR PROFILE

 

  • Several years of experience in the field of renewals management
  • At least 10 years of professional experience in Customer Success Management
  • Experienced leader with many years of experience in managing teams of at least 10 employees
  • Several years of professional experience in dealing with complex software and IT solutions (SaaS) or in supporting existing customers in the enterprise environment
  • You have experience with integration technologies, cloud platforms and the common communication protocols in the IoT environment
  • You are also confident in negotiations and presentations at C-level—on a personal and virtual level
  • You bring the ability to successfully master difficult customer situations and escalations
  • Excellent presentation, communication and interpersonal skills—virtual and personal
  • Readiness to travel
  • You are business fluent in German and/or English (spoken and written)

 

 

*m/f/d – Diversity is key!

 

 

INTERESTED?

 

Please only apply online. Your application should contain a short motivation letter, your CV and your certificates.

 

Your contact:

Yvonne Exeler, Manager, HR Recruiting & Onboarding DACH, Phone +49 (0) 681 210 3727