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Customer Success Marketeer

Houston
US

As a Customer Success Marketeer, you are responsible for managing the digital Customer Success programs that help the Customer Success team reach their adoption, renewal and expansion goals. You develop, update and maintain the digital customer and end-user journeys by creating collateral and at-scale customer communications, using a variety of communication channels (email, in-app, customer portal…) to ensure customers and users smoothly adopt our product, experience value by successfully reaching their goals and finally renew or expand their contracts. Additionally, you are part of the team driving our yearly community event, TrendLab.

As part of the Customer Success Operations Team, you report to the Customer Success Operations Manager and work in close collaboration with the Customer Success Knowledge Manager. You also frequently collaborate with other members of the Customer Success, Product and Marketing teams.

 

Key responsibilities include:

  • Develop and manage digital Customer Success programs supporting the customer and end-user journey, such as onboarding campaigns, education and nurturing programs
  • Manage customer communication around new releases, training opportunities… using multiple channels (email, in-app, webinar setup…)
  • Operational support in the organization of TrendMiner’s yearly community event, TrendLab (communication, speaker followup…)
  • Drive the creation of clear, understandable content that drives adoption, retention and expansion by TrendMiner customers, supported by the Customer Success team
  • Help marketing and sales meet business objectives through customer advocacy initiatives

Required qualities:

  • Bachelor degree in business management, marketing or communications; or bachelor degree in engineering with a marketing interest
  • An understanding of and interest in process industry and the use of analytics in manufacturing
  • Outgoing and curious person with good understanding of contemporary B2B marketing and strong interest in how it works “under the hood”
  • Team player, smoothly collaborating with multiple people in various departments
  • Excellent written and oral communication skills in English (additional languages are a plus)
  • Strong analytical mindset, critical thinking, and attention to detail
  • Graphic design capabilities and web development skills (html, css) are a plus

 

Culture


We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.


This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!

 
What to Expect

  • The employees are smart, friendly and welcoming
  • Health Insurance starts your first day on the job
  • 6 weeks of PTO – 3 weeks of vacation and 3 weeks of sick leave
  • 14 paid holidays (including a floating holiday and a community service day)
  • 401(k) Plan with up to 5% employer match
  • Parental Leave
  • Corporate discount purchase programs
  • Group legal plans
  • Pet Insurance
  • And MANY more

 

It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

 

Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

 

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Nearest Major Market: Houston

Job Segment: Engineer, Developer, Business Manager, Customer Service, Engineering, Technology, Management