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Cloud Service Operations Engineer - ARIS

Kuala Lumpur

Who we are:


The name “Software AG” may never appear on your online banking screen, your candy wrapper or the cup from your barista. You may never see “Software AG” in the movie’s credits, on your mouse or on the side of the plane you just flew —but our software is virtually everywhere. The fact is leading brands use Software AG technology every day to serve you better.


Our team & purpose:

Software AG Cloud is an open and independent cloud platform and your one-stop shop for all Software AG Cloud service offerings. We the Cloud Service Operations department operate and deploy these offerings in a secure and reliable manner to contribute to our purpose “We connect people and technology for a smarter tomorrow”. We are a diverse and worldwide distributed team of engineers that are working agile with RnD and the Global Support organizations to continuously improve our services.



- Provide professional, courteous and prompt technical support to customers and internal staff with the goal to achieve highest level of customer satisfaction

- Work closely with Development Teams, Cloud Security &Compliance, Sales, Global Support Organization and Product Management, to strengthen cloud offerings

- Support  security and compliance requirements of the Software AG Cloud Platforms

- Apply findings to improve the cloud deployments and management of systems

- Communication with the Software AG Cloud customers in a very customer oriented manner


Mandatory skills

- Linux administration skills – preferred  CentOS

- Amazon AWS experience in EC2, S3, RDS, VPC CloudWatch, CloudTrail, etc.

- Docker and Kubernetes technology experience

- Understanding of Network administration (VPN, firewalls)

- Excellent written and verbal communication skills in English


Good to have:

- Familiar with cloud IaaS vendors such as Microsoft Azure, Google or Alibaba

- ARIS Installation, administration and configuration knowledge

- Single-Sign-on, LDAP, Active Directory - configuration  knowledge 

- Database Management experience – preferred Oracle DBMS



















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