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Lead Cloud Service Operations Engineer

Kuala Lumpur

Lead Cloud Service Operations Engineer

Cloud Service Operations team is an elite team in Software AG which champions cloud technology and supports Software AG Cloud SaaS offerings.  We thrive to keep our cloud products in high SLA standards, with strict data security, and top performance through continuously improving processes.



  • Manage Software AG Cloud environments for stability, security, and satisfaction for optimal customer experiences
  • Setup and maintain multiple cloud Dev/QA/Staging/production environments in AWS and other cloud providers
  • Work closely with development teams, Global Support Organization and Product Management, Sales & Marketing to strengthen cloud offerings
  • Establish and enforce standards and procedures for the installation and maintenance of systems and data
  • Implement and audit security controls, governance processes, and compliance validation according to security and compliance requirements
  • Demonstrate willingness to grow outside of the job responsibilities by assuming ownership for different not explicitly listed activities



  • 5+ years deep technical experience
  • Strong Linux administration skills: CentOS, RedHat, Ubuntu and bash scripting, SSH, Firewalls
  • Scripting skills (Python, Bash, etc.)
  • AWS: EC2, S3, RDS, VPC CloudWatch, CloudTrail, CloudFormation, etc.
  • Familiarity with other cloud IaaS vendors such as Microsoft Azure or GCE
  • Network administration (VPN, firewalls)
  • DevOps / Configuration management (Automations)
  • Performance monitoring
  • Process/compliance (ISMS)
  • Security Analyst (SIEM)
  • University degree in Computer Science, Information Technology or similar
  • Very good English


Familiar with or demonstrated learning initiative in several of the following tools, platforms, or technologies:

  • Automation: SaltStack, Puppet, Terraform
  • Virtualization concepts: VMware, VirtualBox, XEN, OpenStack, Docker
  • Monitoring and logging: syslog, Graylog, Zabbix, Kibana, Splunk
  • IPS/IDS protecting tools: TrendMicro Deep Security, OSSEC
  • CDN like Akamai or AWS Cloud Front
  • Networking knowledge: DHCP, DNS, TCP/IP, HTTP, SMTP, SSL
  • Database: Oracle, MySQL, SQL Server
  • Network Security: Vulnerability scanning, Penetration testing
  • Programming skills: Bash, Python, PowerShell, SQL, Ruby, other scripting languages
  • Software stacks/components: Java, Tomcat, Apache, Memcached, nginx, CloudStreams
  • Continuous integration tools
  • Version Control Systems: git, SVN
  • QA/Release Management


















Job Segment: Operations Manager, Cloud, Network Security, Database, Operations, Technology, Security

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