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BPM Consultant

Madrid
ES

 

This position is available in Madrid.

 

ABOUT THE JOB

 

The Consultant is responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. He/she can independently handle moderately complex technical problems in his/her area of product expertise, and can develop solutions through research, collaboration or problem replication. He/she works with general guidance from senior consultants and management, and in some areas may work independently.

- Provide professional, courteous and prompt technical support for assigned complex system level software products.
- Assist in analysis and research of more difficult technical customer problems.
- Have a documented troubleshooting plan.
- Demonstrate initiative in acquiring product skills in a single product family on several platforms.
- Consistently instruct internal and external customers on resources available for self-help.

 

ABOUT YOU

 

To have performed the Consultant role in projects or consultancies with at least 5 years of experience
Experience in automation & integration methodologies & projects, BPM suites like webMethods, Tibco, webSphere & Oracle
Experience with J2EE architectures (Struts, JSF, Hibernate, JMS, …)
Experience in processes discovery & improvement, modeling tools (ARIS) & methodologies (EPC, BPMN)
High ability to:
- Adapt to demanding & changing environments
- Work within a high performance team
- Flexibility
- Success & customer oriented. Well attitude of mind, leading & managing ability

IT Skills:

- BPM suites like webMethods, Tibco, webSphere & Oracle
- J2EE architectures (Struts, JSF, Hibernate, JMS, …)

Soft Skills:

- Experience with webMethods suite.
- Experience in processes analysis, design, modeling (ARIS, BPMN)
- Knowledge of banking & inssurance technology
- Availability for international trips

 


Área de trabajo: Consultant, Consulting, Database, Oracle, System Administrator, Contract, Technology

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