Compartir esta oferta de trabajo

Global Support DBP Consultant

Madrid
ES

Software AG began its journey in 1969, the year that technology helped put a man on the moon and the software industry was born. We’re passionate about software, passionate about our people, and passionate about using technology to create truly world-class products.

 

You’ve probably used our software - if you live on planet Earth. The name “Software AG” may never appear on your online banking screen, your sweet wrapper or the cup from your barista. You may never see “Software AG” in the movie’s credits, on your mouse or on the side of the plane you just flew —but our software is virtually everywhere.

The fact is leading brands use Software AG technology every day to serve you better. Leading organizations trust us. One reason:

We’re driven by customer success. We are the pulse that keeps the world living and thriving.

 

Position Purpose

Providing Product Support to customers in Digital Business Platform (Integration, API and IoT Analytics area)

 

Job Functions

  • Provide professional, courteous and prompt technical support for assigned complex system level software products.
  • Independently conduct analysis and research of moderately complex technical customer problems.
  • Have a documented troubleshooting plan in place
  • Ensure that any solutions are recommended for publishing to the knowledgebase.
  • Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies.
  • Identify continuous improvement activities
  • Provide after hours coverage as required.

 

Qualifications and Experience

Academic Degree:

  • Bachelor's Degree or higher in fields such as (but not limited to) Engineering, Business, Finance, Accounting, etc. or equivalent  experience
  • Typically 2-5 years of relevant experience is preferred

 

Special Knowledge:

  • Soft skills in customer handling and dealing with difficult situations.
  • Experience in a customer service or support role preferred (e.g. Help Desk, direct end user contact or support)

 

IT Skills:

  • Expertise with Windows, Unix (Solaris, HP-UX, or AIX) or Linux operating system fundamentals.
  • Technical knowledge of webMethods and/or IBO Technology.
  • Expertise in program logic applicable to the product line.
  • Technical knowledge of Relational databases (i.e. Oracle, SQLServer or DB2) and/or analyzing stack traces is a plus.

 

Languages:

  • Spanish native and good command of English.
  • German a plus

 

Additional Requirements/ Soft Skills:

  • Proven technical problem-solving ability.
  • Ability to effectively prioritize customer problems and manage multiple requests/expectations at once.
  • Excellent interpersonal and written communications skills.

 

 

Interested?

 

We look forward to receiving your application. Your application should include a short cover letter and a curriculum vitae.

 

If you have any questions regarding this position, please contact Holly Greenfield on holly.greenfield@softwareag.com.  We look forward to hearing from you!

 

 

 

Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status”. #LI-HG1 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Área de trabajo: Consultant, Consulting, Engineer, Oracle, Database, Contract, Engineering, Technology