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Customer Success Manager - Integration-3

Reston
US

We are the creators of the world’s first Digital Business Platform and recognized leaders in Integration and IoT. Our mission is to make our customers’ digital transformation journey easier and faster. We do this by connecting the world’s applications, data and devices without compromising existing investments. We deliver technology that works openly with the industry’s best solution providers—software that works everywhere and with everything. With Software AG, our customers get maximum value from big data with streaming analytics. We enable faster response to shifting regulations and threats with intelligent governance and risk & compliance management.

As the Customer Success Manager, you will work with key decision-makers in our customers to enable them to be as successful as possible. You’ll work closely with other departments in Software AG to be responsible for the post-sales journey for a portfolio of customers in one, or multiple of Software AG’s business units (IoT, Integration, Business Transformation). By ensuring their ongoing adoption and success, you’ll contribute to retention, renewals, and increased opportunities for growth. By joining a new and dynamic team, you will also work to contribute to the Customer Success discipline in Software AG that is rapidly growing and improving.

 

Description

  • Manage post-sales relationship with your customers in close alignment with Sales
  • Proactively track and drive adoption of our software against success plans
  • Monitor ongoing state and alignment to goals via quarterly business reviews
  • Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories
  • Coach, mentor and provide recommendations to customers
  • Develop and maintain trusted advisor status over long-term periods
  • Manage escalations along with support, sales, services, and other departments
  • Identify and recognize new sales opportunities
  • Be responsible for retention rates in a defined customer set
  • Contribute towards overall account planning and strategy

      

      Requirements

  • Prior success in a customer-facing role such as consulting, pre-sales, technical account management or equivalent functions
  • Great presentation, communication, and interpersonal skills – both remote and in-person
  • Track record of achieving targets and goals/quotas
  • Self-motivated and strong organization/time management skills
  • Experience in running large, complex projects or programs
  • Ability to lead technical/in-depth conversations
  • Handled difficult customer situations and escalations
  • Proactive and open to working cross-functionally with sales, services, support, and other peers
  • Willingness and ability to travel as required to spend time with customers
  • Knowledge of a field of expertise within Software AG’s portfolio is an added bonus, especially in the Integration + API vertical.
  • Specific knowledge of Software AG’s product portfolio such as webMethods, Trading Networks, Universal Messaging, etc.
  • Ability to travel to spend time with customers as required

 

Culture


We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.


This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!

 
What to Expect

 

  • The employees are smart, friendly and welcoming
  • Health Insurance starts your first day on the job
  • 6 weeks of PTO – 3 weeks of vacation and 3 weeks of sick leave
  • 14 paid holidays (including a floating holiday and a community service day)
  • 401(k) Plan with up to 5% employer match
  • Parental Leave
  • Corporate discount purchase programs
  • Group legal plans
  • Pet Insurance
  • And MANY more

It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

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