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Director of Business Operations, Professional Services

Reston
US

As the Director of Professional Services Business Operations you will be providing business operations support to Software AG Professional Services Worldwide in three areas 1) Consistent use of PS End to End Processes, Templates and Systems, 2) PS Program Management for key projects and 3) Global Cloud PMO. Global Professional Services includes services, but not limited to Design and Implementation Services, Education Services and Managed Services.

 

Your position is located in Reston and reports to the Vice President of Professional Services Business Operations.

 

Essential Job Functions

  • Oversee the adoption and required revisions for the end to end PS processes. Examples include Global Deal Desk, Risk Management, Time Entry, Expense Reporting and Tool/Process Quality Assurance.
  • Ensure the following systems and integrations are trained and implemented to support PS. They include Professional Services Automation-OpenAir, Client Relationship Mgmt- SalesForce, Enterprise Resource Planning-SAP, File Share-Sharepoint, LabCase and other internal systems Global Deal Desk, Contract Management System, Ptrack, etc.
  • Establish Global Cloud PMO which includes facilitating consolidation of regional onboarding processes / tools, defining consistent approach, estimating model linked with DAF (Deal Pricing Template), implementation and on-going support and lessons learned feedback loop. 
  • As assigned, Program Manage Key PS Programs including Helix.
  • Address issues and concerns expressed by PS Management related to your role.
  • Implement and manage an effective professional services training and development program related to your role.
  • Determine best practices for services operations and present to PS mgmt. outlining benefits and implementation plan.
  • Keep up to date with what is happening in the industry (our PS Peers) to support PS Business Operations.

 

Supervisory responsibility: Yes, Indirect

 

Requirements 

Skills

  • Strong oral and written communication and problem-solving skills
  • Excellent presentation skills and interaction with internal customers
  • Able to work in a team environment and possess exceptional organizational skills
  • Experience using Microsoft Office products
  • Proven ability to manage time and deliver on deadlines
  • Shows personal commitment, strong team player and able to work in a collaborative environment
  • Able to think logically and abstractly: recognizes discrepancies, connections and structures (analytical skills)
  • Is ready to constantly develop his / her skills, qualifications, knowledge and personality (learning orientation)
  • Can gain working knowledge of SAG Cloud (Managed Services) end to end processes.  Able to train, coach, mentor, and assist others in a team effort
  • Strong leadership and supervisory skills necessary
  • Must have experience with project estimation, proposal development and bid preparation
  • Should have experience with project management, contract management, risk management, deliverable and quality management, and scope control management
  • Able to work independently while managing multiple tasks at a time
  • Ability to persuasively articulate PS Business operations processes and associated business value to the PS management team (GM, SVP, VPs) and cross functionally with Finance, Legal, etc.

 

Travel: 20-25%

 

Education and Experience

  • 10-12 years of experience in professional services within a Software and / or SaaS Company with roles equivalent to PS Operations Manager, PS/Cloud Project Manager, Resource Manager, Consulting Manager, Cloud Support Manager.
  • Demonstrated experience in PS business operations
  • Experience with multi-location company is a plus
  • Experience with Cloud SaaS Professional Services Business
  • Experience with a wide range of applications (e.g. ERP, CRM, SalesForce, PSA)

 

Certifications: not required but a plus (I.e.: PMI, TOGAF, ITIL, SixSigma)

 

Language: English. Any additional language is a plus. 

 

WHAT YOU CAN EXPECT

  • The employees are smart, friendly and welcoming
  • Health Insurance starts your first day on the job
  • Three weeks paid vacation & three weeks paid sick leave 
  • 10 paid holidays (including a floating holiday and a community service day) 
  • 401(k) Plan with up to 5% employer match

Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Click on the link to view the full EEO statement http://www.softwareag.com/corporate/images/EEO_Statement_tcm16-130491.pdf

 

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Nearest Major Market: Washington DC

Job Segment: Operations Manager, Manager, ERP, Quality Manager, Operations, Management, Technology, Quality