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Helpdesk Technician


Software AG is looking for a Helpdesk Technician who will provide day-to-day support to employees for network infrastructure and internal desktop systems software and hardware. The Technician will also be responsible for installs, configure and troubleshooting desktop systems, work stations, servers and network issues in a heterogeneous environment.

Tasks and Responsibilities:
• Daily maintenance of corporate laptops and desktops
• Provide technical and organizational guidance to members on the Helpdesk Support Team
• Provide secondary level assistance to help desk related questions
• Maintain the user's system environment by working through related helpdesk tickets
• Maintain the standard user images and deploying new machines to the user community
• Daily operational duties assigned as needed

IT Skills:
• AS/BS Degree in Information Technology related field with 5 years of professional experience
• US Citizen
• Knowledge of Windows client and servers, Apple OS is a plus
• Sound knowledge of helpdesk operations, task-related skills and knowledge of operating systems
• Apple OS, Windows 10, Microsoft Office 365 experience
• Excellent time management skills and the ability to manage complexities and competing priorities
• Ability to combine judgment, experience, analytic skills and business knowledge to make sound decisions
• Strong verbal and written communication skills.


We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.

This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!

What to Expect

  • The employees are smart, friendly and welcoming
  • Health Insurance starts your first day on the job
  • 6 weeks of PTO – 3 weeks of vacation and 3 weeks of sick leave
  • 14 paid holidays (including a floating holiday and a community service day)
  • 401(k) Plan with up to 5% employer match
  • Parental Leave
  • Corporate discount purchase programs
  • Group legal plans
  • Pet Insurance
  • And MANY more


Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Click on the link to view the full EEO statement






















Nearest Major Market: Washington DC

Job Segment: Technician, Help Desk, Information Technology, Technology