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User Services Coordinator


User Services Coordinator

Location: Reston, VA


About the job:

  • Working closely with leadership and the IT team you will work towards continuous improvement of IT processes and streamlined User Services/Help Desk functionality with day to day tasks such as:
  • Aid in the execution of administrative tasks associated with Help Desk needs such as, conference coordination, reporting, purchasing, invoicing, license management, and various additional responsibilities as requested by the team.
  • Proactively provide support and input into all responsibilities of the IT/Help Desk team.
  • Assist in the maintenance and improvement of inventory tracking programs and policies.
  • Maintain appropriate site records of all technology involved operations.
  • Working with third party vendors/suppliers to make sure provision of IT services are in line with SLAs.
  • Share input in recommending suitable software/hardware where these may improve team function and/or user performance.
  • Troubleshoot and remediate issues impacting the operation of the IT/Help Desk Team.
  • Participate in the implementation of technology projects and platforms supporting the Helix business transformation initiative.
  • Perform all activities in keeping with established change management and approval procedures.
  • Provide Incident management assistance liaising between the company and our clients.


About you:

  • Any equivalent combination of training, education, and experience which provides the required knowledge, skills and abilities to successfully perform the essential functions of the position
  • Office 365 experience
  • Basic networking skills
  • Ability to multitask and manage diverse assignments concurrently
  • Flexible team player with strong problem-solving skills
  • Ability to communicate effectively both written and verbal
  • Develop and maintain effective relationships with other staff members internationally



We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere. 


This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!  


What to Expect  


  • Exciting, interdisciplinary assignments with exposure to cutting-edge technologies
  • Stimulating and collegial working atmosphere in a committed, innovative, global team
  • Comprehensive individual training opportunities for your professional and personal development
  • Attractive, performance-oriented compensation package
  • The employees are smart, friendly and welcoming  
  • Health Insurance starts your first day on the job  
  • 6 weeks of PTO – 3 weeks of vacation and 3 weeks of sick leave 
  • 14 paid holidays (including a floating holiday and a community service day)  
  • 401(k) Plan with up to 5% employer match 
  • Parental Leave  
  • Tuition Reimbursement
  • Corporate discount purchase programs 
  • Group legal plans 
  • Pet Insurance 
  • And MANY more 


Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.  


Click on the link to view the full EEO statement



















Nearest Major Market: Washington DC

Job Segment: Change Management, Help Desk, Information Technology, Management, Technology