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User Services Coordinator


The User Services Coordinator works closely with Leadership and the IT team to continuously improve IT processes and streamlined User Services/Help Desk functionality through discretion and independent judgement.


About the Job:

Manage conference coordination, reporting, purchasing, invoicing, license management, and various additional responsibilities as requested by the team.

Manage the maintenance and improvement of inventory tracking programs and policies.

Maintain appropriate site records of all technology involved operations.

Work with third party vendors/suppliers to make sure provision of IT services are in line with SLAs.

Share input in recommending suitable software/hardware where these may improve team function and/or user performance.

Troubleshoot and remediate issues impacting the operation of the IT/Help Desk Team.

Participate in the implementation of technology projects and platforms supporting the Helix business transformation initiative.

Perform all activities in keeping with established change management and approval procedures.

Incident management liaison between the company and our clients.

Proactively provide input and recommendations to the IT/Help Desk team.


About You:

Any equivalent combination of training, education, and experience which provides the required knowledge, skills and abilities to successfully perform the essential functions of the position

Office 365 experience

Basic networking skills

Ability to multitask and manage diverse assignments concurrently

Flexible team player with strong problem-solving skills

Ability to communicate effectively both written and verbal

Develop and maintain effective relationships with other staff members internationally


We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.

This is a fast-paced environment - we are looking for smart, high energy candidates who are driven to make a big impact and who want to work alongside a growing team. We collaborate often so you must be team player! The perfect candidate will thrive on the prospect of taking on new challenges and helping Software AG increase its leadership in the digital transformation marketplace!

What to Expect:

  • The employees are smart, friendly and welcoming
  • Health Insurance starts your first day on the job
  • 6 weeks of PTO – 3 weeks of vacation and 3 weeks of sick leave
  • 14 paid holidays (including a floating holiday and a community service day)
  • 401(k) Plan with up to 5% employer match
  • Parental Leave
  • Corporate discount purchase programs
  • Group legal plans
  • Pet Insurance
  • And MANY more


Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Click on the link to view the full EEO statement





















Nearest Major Market: Washington DC

Job Segment: Change Management, Help Desk, Information Technology, Management, Technology