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Junior Service System Engineer with German


This position is available in Sofia.


Software AG is increasingly focusing on managed services business by providing customers with an entire service portfolio. This portfolio consists of different services which will be managed by a Managed Services team, who are responsible for managing the infrastructure as well as customer’s platform related operations.



  • Manage customer’s environments for stability, security, and satisfaction for optimal customer experiences
  • Maintain and monitor customer environments in the area of our product stack webMethods
  • Plan and apply fixes, patches and upgrades
  • Provide second level technical support for our customers
  • Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership
  • Develop working knowledge of supported products and technology as well as applicable technical support debugging tools
  • Work closely with 3-rd level support teams – both internal and external
  • Potential to grow within the team and role



  • Relevant experience in IT support and/or customer facing role
  • Excellent oral and written German and good English language skills
  • Service oriented behavior and good communication to internal and external clients
  • Ability to explain complex information in an simple manner
  • Interests in different technical topics within IT
  • Analytical, problem-solving skills and structured working method

Skills which are a plus:

  • Experience with Java/Java EE and Service Oriented Architectures
  • Experience in System Administration
  • Scripting skills – technical experience with Scripts like Bash, Shell or similar



  •     Excellent remuneration package with additional social and medical benefits;
  •     Work-life balance - 25 days of vacation, flexible working hours, home office policy;
  •     Well-defined career and personal development opportunities in wide range of technology areas;
  •     Regular training and team building events;
  •     A sustainable job in a global environment;
  •     Fun and comfortable working atmosphere.


Software AG:


The name “Software AG” may never appear in your day - but our software is virtually everywhere. The fact is: leading brands trust us and use Software AG’s technology every day to serve you better. The company’s big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service. Building on almost 50 years of customer-centric innovation, the company is ranked as a “leader” in more than a dozen market categories. We are headquartered in Germany and have R&D & Consulting centers in all major IT hubs in the world. Software AG has more than 4,500 employees, is active in 70 countries. Our Bulgarian office was established in 2006 and grew up significantly over the past 12+ years. In Sofia we employ 240+ people in various departments such as R&D, Global Consulting, Global Information Services, Marketing, HR, and Administration and have established ourselves as the third largest R&D center of the company.


• is based in Darmstadt, Germany;
• has over 4 000 global customers in 70 countries;
• is the third largest enterprise integration software vendor in the world;
• has more than 300 partners in an expanding global network;

Respected customers in key industries:

• Banking;
• Consumer Packaged Goods;
• Process industries;
• Telecommunications;
• Manufacturing;


















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