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Service System Engineer with German

Sofia
BG

Software AG is increasingly focusing on managed services business by providing customers with an entire service portfolio. This portfolio consists of different services which will be managed by a managed services team, who are responsible for managing the infrastructure as well as customer’s platform related operations.

 

ABOUT THE JOB

•    Provide 2nd level technical support for our customers  
•    Manage customer’s environments for stability, security, and satisfaction for optimal customer experiences
•    Maintain and monitor customer environments in the area of our product stack Business and IT Transformation (BITT). Plan and apply fixes, patches and upgrades
•    Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership
•    Develop working knowledge of supported products and technology as well as applicable technical support debugging tools
•    Work closely with 3-rd level support teams – both internal and external
•    Potential to grow within the team and role

 

ABOUT YOU

•    IT support and customer facing experience
•    Experience in System Administration
•    Service oriented behavior and good communication skills to internal and external clients
•    Interests in different technical topics within IT
•    Excellent oral and written German communication skills
•    Very good English
•    University Degree in Computer Science or related

 

Skills which are a plus:
•    Experience with ARIS
•    Experience with Java/Java EE and Service Oriented Architectures
•    Scripting skills – JavaScript
•    XML understanding
•    Front-End experience – Development tools

 

WHAT YOU CAN EXPECT

•    An opportunity to work for a leading German company and on exciting international projects for some of the best global brands

•    Excellent career and personal development opportunities in wide range of technology areas, supported by strong training program and direct cooperation with R&D

•    Combination between a fullstack developer role and a consultant’s lifestyle

•    Work-life balance - 25 days of vacation, flexible working hours, home office policy

•    Excellent remuneration package with additional social and medical benefits

•    Young team, great working atmosphere, regular team building events

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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