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New Product Introduction & Engagement Manager

To be filled by recruiter
MY

Global Technology Excellence (GTE) is responsible for improving the overall customer experience, and includes functions such as Release Management, Cloud Operations, Escalation Management, and Global Support.

To support the New Product Introduction (NPI) initiative, GTE will take on an extended responsibility for the success of Software AG’s first customer deployments for new solutions, working closely with our customers and internally with our Product Units, Sales and Presales, and Professional Services. This includes activities such as sign-off of customer use cases and the related software solution architecture, as well as quality checks through the lifecycle of initial deployment projects.

 

The (Senior) Manager* New Product Introduction & Engagement will:

 

  • Work closely with the Product Units to understand functional scope and technical architecture of our new products before they are released, including critical success factors for implementation, and limiting factors.
  • Collaborate with Sales and Presales to understand the top NPI deals, and manage activities with the experts from the Product Unit related to approval of the planned use cases
  • Partner with Account Management, Professional Services and Global Support to define quality assurance activities for subsequent implementation projects / solution deployments
  • Build customer relationships to understand implementation project scope and timelines
  • Deliver defined quality assurance activities individually or with experts from different SAG teams
  • Join regular internal and external alignment meetings to ensure progress of the implementation project
  • Conduct ‘Lessons Learned’ sessions after implementation projects are completed

 

YOUR PROFILE

  • Extensive experience in customer-facing technical roles 
  • Technical skills related to webMethods Cloud / webMethods.io and Cloud solutions in general
  • Superior written, verbal and face-to-face communication skills with a broad scope of stakeholders from senior management to technical engineers, both internally and customer-facing
  • Strong experience in either project management (software implementation) or solution architecture design
  • Flexibility to assume responsibility for a critical deployment and go onsite at short notice if necessary
  • Strong English language skills required

 

WHAT YOU CAN EXPECT

  • Intensive induction program incl. personal support for an optimal start
  • Early assumption of responsibility for a diverse range of tasks
  • Exciting, interdisciplinary projects, using cutting-edge technologies
  • Stimulating and collegial working atmosphere in a committed, innovative, global team
  • Comprehensive individual training opportunities for your professional and personal development
  • Attractive, performance-oriented compensation package

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Job Segment: Manager, Implementation Manager, Cloud, Quality Assurance, QA, Management, Technology, Quality